Delivery Policy — Nawa

Last updated: August 1, 2026

Business Days

We process and ship orders Sunday–Thursday. Fridays, Saturdays, and public holidays are non-working days for us and our courier partners.

Order Processing

Orders are typically fulfilled and handed to our courier within 2 business days of order confirmation. Custom or bulk/wholesale orders may take longer — any special timeline will be communicated to you directly.

Delivery Timeframes

Estimated delivery times depend on your location:

• Cairo & Giza: 2–4 business days
• Alexandria & the Delta: 3–5 business days
• Upper Egypt & remote areas: 4–7 business days

Delivery estimates begin from the date your order ships, not the date it was placed, and are guides rather than guarantees — actual timing can vary with courier load, weather, or your exact location.

Delivery Cost

Shipping cost is calculated at checkout based on your delivery address and order size.

Confirming Receipt

Our courier will ask for a signature or confirmation code upon delivery. Signature by anyone present at the delivery address is accepted as confirmation of receipt.

If You're Not Available

If no one is available to receive the order, our courier partner will attempt redelivery. If delivery cannot be completed after multiple attempts, we'll reach out to arrange an alternative time or drop-off point. Orders that remain undeliverable for an extended period after the first attempt may be returned to us, and we'll contact you to arrange reshipment (additional delivery charges may apply).

Inspecting Your Order

Please inspect your package as soon as it arrives — ollas are handmade, fired clay, and while we package every order carefully, checking for damage on delivery helps us resolve any issues quickly. See our [Refund & Return Policy] for what to do if something arrives damaged.

Questions?

Reach out to shopnawa.eg@gmail.com — we're happy to help.